Support
A question, a problem, an idea? Write to us — we answer.
The message opens pre-filled in your mail client — you only have to complete it. Please include your device model and the app version, shown at the bottom of the Settings screen. It saves a round trip.
Frequently asked questions
I got no notification when a timer ended.
Check that notifications are allowed, under Profile → Settings → Notifications. If the screen says “Turned off in system settings”, permission has to be restored from your device settings: iOS only asks once.
Ritimo’s notifications are deliberately allowed to drift by a few minutes during deep sleep: exact alarms require a permission reserved for alarm clock apps. The countdown on screen stays accurate — it is recomputed from the clock.
My streak reset even though I did my routines.
A day counts as kept as soon as one planned routine was done. A day with nothing planned is neutral: it breaks nothing. A day where a routine was planned and nothing was done does break the streak — except today, which never counts until it is over.
Mimo is not growing.
Mimo grows with the total number of days kept: one at the first, then seven, twenty-one and sixty. Doing five routines on the same day counts as one day — consistency makes it grow, not volume. It never shrinks back.
I closed the app in the middle of a routine.
It waits exactly where you left it, including after a phone restart. Steps already completed stay completed.
Where is my data? Can I get it back?
By default, everything is stored on your device and nowhere else. We then hold no copy, which also means uninstalling the app erases everything permanently.
If you turn on backup, under Profile → Your data, a copy goes to our servers and you get it back by signing in on another device. That is what saves you from losing everything when you switch phones. The privacy policy says exactly what is sent, and what never is.
How do I delete my account and my data?
Profile → Your data → Delete my account and my data. Deletion is immediate and permanent: the account, the backup and its contents go together. You can export your data from the same screen first.
Does Ritimo connect to the internet?
Only in two cases, and never otherwise: when you scan or search for a product, to query Open Beauty Facts; and when backup is on. Without scanning and without backup, Ritimo makes no network requests at all. There are no ads, no trackers and no analytics in any of these cases.
Can I change the language or theme?
Yes, under Profile → Settings. French, English and Simplified Chinese; light or dark theme, or the system one.
Reporting a problem
Describe what you were doing, what you expected, and what happened instead. Those three things are almost always enough to reproduce a bug — and a reproduced bug is half fixed.